Refund policy

Sarri Eyewear | Returns & Refunds

At Sarri Eyewear, we are committed to delivering exceptional craftsmanship and design. We want you to be completely satisfied with your purchase. If your new eyewear isn't the perfect fit, our returns policy is designed to make the process simple.

The 14-Day Guarantee

We gladly accept returns within 14 days of the delivery date. To ensure your return is accepted, the eyewear must be returned in pristine, unworn condition, complete with all original packaging, cases, and accessories.

Shipping & Handling

Please note that our clients are responsible for all shipping expenses.

  • Original shipping charges are non-refundable.

  • The cost of return shipping is the responsibility of the client.

if you would like a different style or colour, simply return your original piece within 14 days for a refund and place a new order on our website.

International Returns (Outside UAE & Egypt)

Returns from outside the UAE and Egypt are accepted on the same terms.

Customs & Duties: If an international package is held at customs for more than 14 days and returned to our facilities, we will issue a store credit for the order value, strictly minus all incurred shipping costs, customs duties, and taxes.

Flawed or Incorrect Pieces

Every pair of Sarri Eyewear undergoes a rigorous quality control inspection before dispatch. However, should you receive a damaged, defective, or incorrect piece, please notify our Client Care team within 48 hours of receipt. We will swiftly resolve the issue and arrange for a complimentary replacement.

The Refund Process

Once your return arrives at our facility and passes our quality inspection, a refund will be issued to your original form of payment, excluding the original shipping costs. Please allow a few business days for the funds to reflect in your account, depending on your financial institution.

How to Initiate a Request To begin a return, please contact our Client Care team at Care@sarrieyewear.com. We will provide you with a return authorization and step-by-step instructions.